Privacy Policy

Effective Date: April 13, 2025
Company: Berkeley Computer Pvt. Ltd. (“we”, “us”, “our”)
Service Brand: BugCrew

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or engage with our services under the BugCrew brand.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you contact us, request a quote, or subscribe to a service, we may collect:

Name
Email address
Phone number
Company name
Billing details
Project requirements and preferences

b) Non-Personal Information

When you visit our website, we may collect:

Browser type and version
IP address
Device type
Pages visited
Referral source
Time spent on site

This data is collected via cookies and analytics tools to help us improve our website and user experience.

2. How We Use Your Information

We use your information to:

Communicate with you about your inquiries, projects, or support requests
Provide and manage services you’ve subscribed to
Send invoices and process payments
Deliver updates, newsletters, or promotional content (only if you’ve opted in)
Analyze website traffic and usage patterns to improve our site and offerings
Maintain internal records for legal, financial, and operational purposes

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

Trusted third-party service providers (e.g., payment processors, hosting platforms) who assist in delivering our services
Government or legal authorities if required by law or to protect our rights and comply with legal obligations

All third-party providers are bound by confidentiality agreements and are required to protect your data.

4. Data Security

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, or alteration. These include:

Secure data storage and encrypted backups
Restricted access to personal data
Use of trusted, secure third-party platforms for transactions and hosting

5. Cookies & Tracking

We use cookies and similar technologies to:

Enhance user experience
Remember your preferences
Track and analyze site usage via tools like Google Analytics

You can disable cookies in your browser settings, but some features of our website may not function properly without them.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Withdraw consent to receive promotional emails at any time
Request that we stop processing your data (subject to contractual or legal obligations)

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, including:

Delivering our services
Complying with legal or accounting requirements
Handling ongoing support or warranty claims

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies individually.

9. Updates to this Policy

We may revise this Privacy Policy from time to time. The most recent version will always be available on our website. By continuing to use our services, you agree to the latest version of this policy.